Unable to receive/send e-mails –
a) For incoming mail server –
In the incoming mail server(POP3) should be changed to –
b) The incoming mail server (POP3) account name and password should be entered accordingly.
Type the account name and password –
Primary account username – username
But in the case of creation of alternative e-mail using Cpanel, the username will be [email protected]
c) If POP3 is using the wrong port number –
Change the SSL port number to 110.
d) Check if the mail client is using SSL –
Uncheck the option to use SSL.
e) Mail client has been set up to use Secure Password Authentication –
Tools>Accounts>Mail>Double click on e-mail account that is set up>Click on servers>Check the box – My server requires authentication.
f) Mail servers should be as follows –
g) Remove and create the e-mail account through Cpanel and check if works.
h) If yet, it is malfunctioning, The ISP will be blocking outside e-mail servers, in this situation you must use their outgoing e-mail servers.
i) If yet, there is an error, follow the steps mentioned below –
If using windows>click on start>Run>enter: telnet yourdomain.com 25
Observe the results. If you get this:
220-manou.bodhost.com.com ESMTP Exim 3.36 #1 Sun, 8 Feb 2004 14:20:15 -0500
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.
In error persists, we will need to use their outgoing mail servers.